A Healthy Approach to Devastating Results on Your Patient Portal

Patient portals can create serious problems when the results are not normal (see prior post). Patients may freak out and endure days or weeks of fear…and maybe even despair…before they sit down with their doctors and learn the news is not near as bad as they’d thought. For other patients, the news is as awful as they thought…and they lived with the news for too long before having an opportunity to discuss options with their doctors.

A Healthy Approach to worrisome online test results includes:

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A Healthy Survivor's Approach to ONLINE Test Results

Even before some patients get home from a diagnostic test (blood test; imaging study; biopsy), they access their patient portal on their smart phone and periodically refresh the “test results” page until the results are in. Might that be you? I’m guilty as charged. Over the next few posts, I’ll share some tips that help me use the patient portal in ways that promote Healthy Survivorship.

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Test Results via Patient Portals: Good or Bad?

Since the passage of the 21st Century Cures Act (April 2021), most test results are posted on patient portals as soon as they are done. Great, eh? No more nail-biting days or weeks of waiting and worrying until a doctor visit.

Sadly, the change replaced one set of problems with another. The risks of seeing test results before talking with your physicians include…

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